Introduction: Thank you for choosing Weave Braids Direct for your hairdressing needs. We aim to offer satisfactory and high-quality services tailored to your preferences. However, we understand that sometimes circumstances may require a refund. This policy outlines the conditions under which refunds for services may be granted.
Eligibility for Service Refunds: Refunds for services are considered under the following conditions:
- Cancellation by Weave Braids Direct: If we are unable to fulfill a scheduled appointment due to unforeseen circumstances on our part.
- Service Dissatisfaction: If the service performed is deemed unsatisfactory by the client, the client must express concerns immediately or within 24 hours after the service completion.
Initiating a Refund:
- Contact Us: To request a refund, please contact us within 24 hours of the service delivery at [email protected] with details of the issue and any relevant documentation or evidence.
- Assessment: We will assess the claim, which may include requesting additional information or arranging a consultation to understand the concerns better.
- Resolution Offer: Before issuing a refund, we will first attempt to rectify the situation by offering to redo the service at no additional cost, or by providing an alternative resolution.
Refund Process:
- Approval: If a refund is deemed appropriate, it will be processed within 14 business days following the resolution agreement.
- Method: Refunds will be issued to the original method of payment. If the original payment method is unavailable, alternative arrangements will be discussed.
Timeframe for Requesting Refunds: Refund requests must be submitted within 24 hours of the service completion to ensure timely assessment and resolution.
Contact Information for Customer Support: For any queries regarding our refunds policy or to initiate a refund, please contact us:
- Email: [email protected]
- Address: 19 Bridge Court, Bridge Street, Newhaven
Additional Information:
- We reserve the right to refuse a refund if the service has been completed according to the pre-agreed specifications and standard industry practices.
- This refunds policy does not affect your statutory rights.
We are committed to ensuring your satisfaction with our services and will do our best to address and resolve any issues promptly.
Effective Date: 13th May 2023